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Ridgeline Self Storage · April 25, 2026
Good morning.
Everything looks good — billing ran clean this month.
Monthly revenue
$14,820
+$340 vs March
Occupancy
85.8%
Available
22
of 107 total units
Overdue
4
$2,310 outstanding
Collection rate
97.2%
127 of 131 paid
Needs your attention
Rachel C. — A-14 Day 30 · Pre-lien due today
$890 overdue · Gate suspended Apr 15
Tom W. — B-07 Autopay NSF · Day 3
$69/mo card declined · Retry pending
Unit C-22 — Move-out requested
Linda K. · Inspection needed before releasing
Revenue trend
12 months
Jun 2025
▲ +30% over 12 months
May 2026
Recent activity
● LiveAustin T. reserved unit A-12
$39/mo · Lease sent · 1 hr ago
Sarah P. — autopay collected · B-03
$89/mo · Visa · 3 hrs ago
A-14 gate suspended — Rachel C.
Auto-suspended 2 AM · Day 5 non-payment
April billing run complete
127 renters · $14,380 collected · 3 failed
James R. signed lease — D-09
10×20 climate · $149/mo · Yesterday
Unit map
Avail
Occupied
Overdue
5×518/20 90%
5×1014/16 87%
10×1014/16 88%
10×15+38/47 81%
Outdoor14/19 75%
April financials
Billed
$14,820
Collected
$14,380
Outstanding
$2,310
Net to you
$14,013
Autopay enrolled
112 of 127
Move-ins / move-outs
+7 / 3
Gate & access
PTI StorLogix connected
Live
89
Active
4
Suspended
47
Today
Available
Occupied
Overdue
Reserved
Climate
5 × 5 ft
20 units · 18 occupied · 2 available
$39–$49/mo
A-01
❄
Sarah P.
A-02
❄
Mark L.
A-03
❄
Janet R.
A-04
❄
Open
A-05
❄
Dave K.
A-06
Std
Ellen B.
A-07
Std
Frank D.
A-08
Std
Gina M.
A-09
Std
Hank P.
A-10
Std
Open
A-11
❄
Iris C.
A-12
❄
Jack T.
A-13
Std
Karen S.
A-14
Std
Larry W.
A-15
Std
Mona R.
A-16
❄
Ned F.
A-17
❄
Opal H.
A-18
Std
Pete G.
A-19
Std
Quinn B.
A-20
❄
Rosa V.
5 × 10 ft
32 units · 28 occupied · 4 available
$69–$79/mo
B-01
❄
Bob M.
B-02
❄
Cindy T.
B-03
Std
Austin T.
B-04
Std
Greg S.
B-05 !
Std
Rachel C.
B-06
Std
Maria F.
B-07
❄
Paul N.
B-08
❄
Amy W.
B-09
Std
Sam H.
B-10
Std
Open
B-11
❄
Tina R.
B-12
❄
Walt D.
B-13
❄
Open
B-14
Std
Xena P.
B-15
Std
Yul B.
B-16
Std
Open
10 × 10 ft
38 units · 34 occupied · 4 available
$89–$109/mo
C-01
❄
Ken H.
C-02
❄
Dana B.
C-03
Std
Sarah P.
C-04 !
Std
Tom W.
C-05
Std
Liz M.
C-06
Std
Open
C-07
❄
Frank O.
C-08
❄
Open
C-09
❄
Ann L.
C-10
❄
Brad S.
C-11
Std
Carol T.
C-12
Std
Dennis V.
C-13
Std
Open
C-14
❄
Eva M.
C-15
Std
Fred W.
C-16
❄
Gail R.
10 × 15 ft
26 units · 22 occupied · 4 available
$99–$129/mo
D-01
❄
Pam L.
D-02
Std
Carl B.
D-03 !
Std
Don V.
D-04
Std
Linda K.
D-05
❄
Open
D-06
❄
Helen G.
D-07
Std
Ivan S.
D-08
❄
Julia M.
D-09
Std
Open
D-10
Std
Karl N.
D-11
❄
Lana P.
D-12
❄
Open
10 × 20 ft
22 units · 18 occupied · 4 available
$119–$149/mo
E-01
❄
James R.
E-02
Std
Oak Co.
E-03
Std
Open
E-04
❄
Nina W.
E-05
❄
Open
E-06
Std
Omar F.
E-07
❄
Pat G.
E-08
Std
Quinn O.
E-09
Std
Open
E-10
❄
Rita B.
10 × 30 ft
10 units · 7 occupied · 3 available
$179–$219/mo
F-01
Std
Rivers Co.
F-02
❄
Open
F-03
❄
Stella M.
F-04
Std
Ted V.
F-05
Std
Open
Renters
127 active renters
3 renters overdue: Rachel C. (A-14) — day 30, pre-lien due · Tom W. (B-07) — day 3, retry today · Don V. (C-08) — day 14, manager review needed
All renters
SP
Sarah P.
Units A-01 + B-03 · $138/mo · Autopay · Since Mar 2022
RC
Rachel C.
Unit A-14 · $69/mo · 30 days overdue · $890 owed · Gate locked
TW
Tom W.
Unit B-07 · $89/mo · NSF Apr 1 · Retry today
JR
James R.
Unit D-01 · 10×20 climate · $149/mo · Signed Apr 24
LK
Linda K.
Unit C-22 · Move-out requested · Inspection pending
AT
Austin T.
Unit A-12 · Reserved · $25 deposit paid · Lease sent
Billing & payments
April 2026
Billed
$14,820
Collected
$14,380
97% rate
Outstanding
$2,310
Autopay enrolled
112/127
Payment ledger — April
SP
Sarah P. — A-01 + B-03
Autopay · Card · Apr 1
JR
James R. — D-01
Autopay · ACH · Apr 1
TW
Tom W. — B-07
NSF · Retry Apr 4
RC
Rachel C. — A-14
30 days overdue · Pre-lien due
DV
Don V. — C-08
14 days overdue · Manager review
OC
Oak Co. LLC — D-05
ACH · Apr 1
Non-payment — Rachel C. · A-14 · Day 30
Day 10 — Late fee $15 applied
Mar 2
Day 3 — SMS + email reminder
Mar 4
Day 5 — Gate access suspended
Auto-suspended at 2 AM
Mar 6
Day 7 — Firm notice sent
Mar 8
Day 14 — Manager reviewed
Mar 15
Day 30 — Pre-lien notice due NOW
Michigan statute · Certified mail required
Day 45 — Lien filing
Day 60+ — Auction
Custom charges
SP
Sarah P. — Lock purchase
Disc lock sold at office · Apr 12
JR
James R. — Climate upgrade
One-time upgrade fee · Apr 8
OC
Oak Co. — Extra unit key
Replacement key · Apr 3
Custom charges are billed immediately and show on the renter’s next invoice. Card, ACH, or mark as cash/check.
Rate schedule
5×5 standard$39/mo
5×5 climate$49/mo ❄
5×10 standard$69/mo
5×10 climate$79/mo ❄
10×10 standard$89/mo
10×10 climate$109/mo ❄
10×15 standard$99/mo
10×15 climate$129/mo ❄
10×20 standard$119/mo
10×20 climate$149/mo ❄
10×30 standard$179/mo
10×30 climate$219/mo ❄
Receipt & invoice preview
Every payment — monthly rent, custom charges, late fees — generates an automatic email receipt sent to your renter. Here is exactly what it looks like.
Stripe payment activity
Card payment — Sarah P. · Unit A-01
Today 9:02 AM · Visa ·4821 · Autopay · 3% + $1 fee applied
$89.00
net $85.33
ACH payment — James R. · Unit D-01
Today 12:01 AM · Bank transfer · Autopay · 1.8% + $1 fee applied
$109.00
net $104.73
Card declined — Rachel C. · Unit A-14
Yesterday · Visa ·9204 · Insufficient funds · Stripe retry in 3 days
$49.00
failed
Cash recorded — Tom W. · Unit B-07
Jun 1 · Cash payment logged manually · No fee
$69.00
$0 fee
ACH payment — Carol F. · Unit C-04
Jun 1 · Bank transfer · Autopay · 1.8% + $1 fee applied
$89.00
net $85.33
Showing last 5 events · Card fee: 3% + $1 · ACH fee: 1.8% + $1 · Cash/check: $0
Full payment history →
Billing emails & notifications
Sent automatically — no action needed
Every trigger below fires automatically. You can customize the sender name, phone number, and message copy in Settings. All messages include your facility name and a link to the renter’s portal.
Move-in welcome
Sent when move-in is recorded — SMS + email
Preview
"Hi [Name] — welcome to [Facility]! Your unit is [Unit], gate code is [Code], and your renter portal is at [link]. Monthly rent is $[Rate] due the 1st. Reply STOP to unsubscribe."
Payment due reminder
3 days before the 1st of each month — SMS + email
Preview
"Hi [Name] — your $[Amount] rent at [Facility] ([Unit]) is due in 3 days (the 1st). Autopay is on and your card will be charged automatically. View your account: [link]"
Payment receipt
Immediately after any successful payment — SMS + email
Preview
"Payment received ✓ $[Amount] for [Facility] [Unit] on [Date]. Receipt: [link]"
Email receipt includes full itemized breakdown with fee line, next due date, and account portal link.
Payment failed
Immediately after card decline or ACH return — SMS + email
Preview
"Hi [Name] — your $[Amount] payment for [Facility] [Unit] was declined on [Date]. Please update your card or pay manually at [link]. Autopay will retry in 3 days."
Non-payment: Day 1 reminder
Day after missed due date — SMS + email
Preview
"Hi [Name] — your $[Amount] rent at [Facility] ([Unit]) was due yesterday. Please pay at [link] to avoid a late fee. Questions? Reply to this message."
Non-payment: Day 5 — late fee applied
5 days overdue — SMS + email — late fee added to balance
Preview
"Hi [Name] — a $[LateFee] late fee has been added to your account at [Facility] ([Unit]). Total due: $[TotalDue]. Pay now to avoid gate suspension: [link]"
Non-payment: Day 10 — gate suspended
10 days overdue — SMS + email — gate access disabled
Preview
"NOTICE — Your gate access to [Facility] [Unit] has been suspended due to a balance of $[TotalDue]. Pay immediately to restore access: [link]. Your belongings are safe."
Non-payment: Day 30 — pre-lien notice
30 days overdue — certified letter + SMS — lien process starts
Preview
"FINAL NOTICE — [Facility] ([Unit]) — Your account is 30 days past due ($[TotalDue]). A pre-lien notice has been filed. Pay within 15 days to avoid auction proceedings: [link] or call [Phone]."
Lease sent for signature
When you send a lease to a renter — SMS + email
Preview
"Hi [Name] — [Facility] has sent your rental agreement for [Unit]. Review and sign it here: [link] — takes about 2 minutes."
Lease signed confirmation
When renter signs — SMS to renter + notification to you
Preview
"Lease signed ✓ — [Name] has signed the rental agreement for [Facility] [Unit]. HMAC-verified timestamp recorded."
You also receive an email with the signed lease PDF attached.
Customize messages: Go to Settings → Notifications to edit message copy, sender name, and toggle individual notifications on or off. All messages are sent via Twilio SMS and Resend email automatically — no manual work required.
Move-out workflow
7-step guided process — Linda K. · Unit C-22
Move-out steps — C-22
In progressStep 1 — Move-out request received
Linda K. requested move-out via renter portal
Apr 24, 2026
Step 2 — Move-out date confirmed
April 30, 2026 · Confirmed by email
Step 3 — Final inspection (due today)
Staff must complete before unit is released
Step 4 — Balance confirmation
Confirm no outstanding balance or pro-rate credit
Step 5 — Gate code deactivated
Auto-deactivates on move-out date
Step 6 — Security deposit returned
$100 deposit · Initiate refund after inspection
Step 7 — Unit released & waitlist notified
2 people on waitlist for 10×15 units
Unit C-22 — renter summary
RenterLinda K.
UnitC-22 · 10×15 standard
Monthly rate$99/mo
TenancyJan 2023 — Apr 2026 (27 mo)
Balance$0 — Paid through Apr 30
Security deposit$100 — To be refunded
Gate codeActive · Deactivates Apr 30
Waitlist behind2 people · Will be notified
Inspection checklist
Unit is completely empty — no items remaining
No damage to walls, floor, or door beyond normal wear
Unit is clean — swept out, no debris
Lock removed by renter
Before/after photos uploaded
Any damage charges documented
Settings
Ridgeline Self Storage
Stripe Connect — payment processing
Your Stripe account processes all renter payments directly
Not connected
Why you need to connect Stripe
→Renter card and ACH payments go directly into your bank account
→Autopay charges run automatically on billing day
→Open-Space never holds or touches your money
→Dispute protection and chargeback evidence built in
Opens Stripe's secure onboarding. Takes about 5 minutes. You'll need your business name, address, and bank account details.
Stripe setup checklist
○Create a Stripe account at dashboard.stripe.com/register — free, takes 2 minutes
○Enable Stripe Connect in your dashboard under Settings → Connect
○Click "Connect Stripe account" above — you'll be redirected to Stripe's secure onboarding
○Verify your identity and bank account (required by Stripe for payouts)
○Once connected, payments go live immediately — no manual activation needed
Don't have a Stripe account yet? Create one free →
·
Learn about Stripe Connect
Detailed fee settings, disputes & earnings:
Payment settings →Your account
Changing your email will require you to verify the new address before it takes effect.
Change password
Facility
Space add-ons
Outdoor storage yard
Add RV spots, boat spots, trailer spots, and oversized parking to your unit map — same billing, same gate, same renter portal.
Pole barn & warehouse bays
Large drive-in bays and open floor space for contractors, equipment, and vehicles — appears as its own section on the unit map.
Billing
Billing day
When autopay runs each month
Late fee
Automatically applied after the grace period — both amount and days are customizable
Fee amount
$
Apply after how many days past due
days
✓ A $15.00 late fee will be applied automatically if payment is not received within 10 days of the due date.
$
Pass processing fees to renters
Card: 3% + $1 · ACH: 1.8% + $1 · Cash/check: always free
Gate & access system
Gate integration is free — your gate, your cost.
Open-Space connects to your existing gate system via its API. You own and pay for the gate hardware and software (PTI, DoorKing, etc.) directly — those are your contracts. Open-Space reads your gate's API at no extra charge. There is no per-event fee, no gate add-on, and no mark-up. If your gate doesn't have an API, use Manual mode to manage codes on your end.
Open-Space connects to your existing gate system via its API. You own and pay for the gate hardware and software (PTI, DoorKing, etc.) directly — those are your contracts. Open-Space reads your gate's API at no extra charge. There is no per-event fee, no gate add-on, and no mark-up. If your gate doesn't have an API, use Manual mode to manage codes on your end.
Access control system
PTI Falcon / StorLogix — access codes managed via PTI web portal API. Codes auto-generate on move-in and deactivate on non-payment or move-out.
Connection credentials
API Key
Site ID
Access code format
How codes are generated for new renters
Automatic behaviors
Activate code on lease signing
Access code goes live the moment e-signature is received
Suspend on non-payment
Gate deactivated automatically at 2 AM on day 10 past due
Restore on payment
Access re-activated immediately when overdue balance is cleared
Deactivate on move-out
Code permanently revoked when move-out workflow is completed
Manual override
Override the automatic gate state for any individual renter from their profile. Use this to grant temporary access while resolving a payment dispute, or to immediately lock out a renter for a lease violation.
Gate access override
Prorate calculator
When a renter moves in partway through the month, Open-Space Management automatically calculates the prorated first-month amount. Enter the details below to preview the calculation.
Monthly rate
$
Move-in date
Days in month
Monthly rate$69.00
Move-in day15th
Days remaining in month16
Daily rate$2.30
First month prorated total$36.80
Automatically charge prorated amount for mid-month move-ins (if unchecked, always charge full first month)
New renter intake
How renters sign up
Reserve: pays deposit & signs lease online instantly · Request: you review first
Hold deposit
Collected at reservation — applied to first month's rent
$
Promo code at signup
Show a promo/discount code field during new renter intake
Administration fee
One-time fee charged to new renters at move-in (lease prep, background check, file setup, etc.)
$
Security deposit
Refundable deposit held until move-out. Separate from the hold deposit. Enter a fixed amount or a multiplier of monthly rent.
$
Auto-send lease on approval
Lease goes out by SMS + email immediately
Promos & discounts
Create discount codes for new renters, seasonal offers, or referrals. Codes can be single-use or multi-use, and apply as a fixed amount, percentage, or free period on the first invoice.
FIRSTHALF
First month 50% off
SUMMER25
$25 off first month
MOVESPRING
First month free
2
Active
15
Total uses
$412
Discount given
Notifications & message copy
Available placeholders
[Name]
[Facility]
[Unit]
[Rate]
[Amount]
[Code]
[DueDate]
[LateFee]
[Balance]
[link]
[Phone]
Move-in welcome
Sent when move-in is recorded
Payment due reminder
3 days before billing day
Payment received / receipt
After every successful payment
Payment failed
After a card decline or ACH return
Day 1 — overdue reminder
Day after due date missed
Day 5 — late fee applied
5 days overdue — late fee added
Day 10 — gate suspended
Gate access disabled for non-payment
Day 30 — pre-lien notice
30 days overdue — lien process begins
Lease sent for signature
When you send a lease to a renter
Lease signed confirmation
When renter completes e-signature